Scotiabank

Customer Experience Associate | 2025–Present

At Scotiabank, I help clients with everyday banking, including deposits, withdrawals, transfers and account inquiries. I also identify when a client could benefit from speaking with an advisor and help connect them with the right person.

I was selected for vault access to support Saturday branch operations, including opening and closing procedures and balancing tasks. This responsibility has strengthened my attention to detail and shown me how important accuracy and trust are in banking.

Working with clients has also taught me to listen carefully and explain information in a way that makes sense to the person in front of me.

Private tutoring

Tutor | 2022–Present

I provide individual support to elementary students in reading, writing, maths and science. I prepare lessons around their needs and track their progress to help guide future sessions.

Tutoring gives me another setting to practise adapting my explanations. I also manage lesson schedules, communicate with parents and keep payment records, balancing the teaching and organizational responsibilities of the role.

Yorkdale Volkswagen

Receptionist | 2022–2025

At Yorkdale Volkswagen, I was often one of the first people customers spoke to when they called or visited the dealership. I answered questions, directed inquiries and helped create a welcoming experience.

My role also involved supporting operations behind the scenes. I stocked incoming vehicles, updated inventory information, prepared key tags, posted invoices and updated vehicle prices. Working alongside different departments helped me see how communication and attention to detail contribute to a smooth customer experience.

Pita Pit

Crew Member and Key Holder | 2021–2022

At Pita Pit, I prepared food and delivery orders, maintained equipment and followed food safety and cleaning procedures. As a key holder, I also handled opening and closing responsibilities.

Working in a fast-paced restaurant gave me early experience coordinating tasks with coworkers and keeping daily operations organized.